Refund policy

Refund & Return Policy – Fan Zone

1. Scope

This policy applies to all orders placed with Fan Zone. By completing a purchase, you confirm that you have read and accepted the terms below. Please review them before ordering.

2. What Fan Zone Does Not Offer

Fan Zone does not accept exchanges. We do not swap items for a different size, model, version, team, season, or player.

Fan Zone does not issue cash refunds, bank transfers, card charge reversals, or payment refunds.

Returns are accepted only in the situations described in Section 3.

3. Cases Where a Return Is Accepted

A return, replacement, or store credit may be approved only in the following situations.

3.1 Defective product. The item presents a manufacturing defect on delivery, such as a printing failure, damaged fabric, broken stitching, wrong or misaligned badge/crest, or a print that peels or cracks before first wash.

3.2 Personalization error made by Fan Zone. The name, number, patch, or customization printed does not match the personalization confirmed in your order, and the error originates from our production.

3.3 Incorrect item shipped. You received a product, size, team, or version different from the one confirmed in your order.

For cases 3.1, 3.2, and 3.3, once the claim is approved you may choose between:

A replacement of the same item, at no additional cost; or
A store credit coupon equal to the value of the affected product.

Replacement is subject to stock availability. If the item is no longer available, the store credit coupon will be issued instead.

Please note: personalization errors caused by information entered or approved by the customer at checkout are not covered. Spelling of names, numbers, and custom details is the customer's responsibility. Please review all custom fields carefully before paying.

4. Wrong Size Ordered by the Customer

If the size delivered matches the size confirmed in your order but does not fit you, this is not a defect. The item is not eligible for return, replacement, or store credit.

In this case, Fan Zone offers a 45% discount coupon so you can purchase the same product in the correct size.

Conditions of the 45% wrong-size coupon:

One coupon per order and per incident;
The 45% discount applies to the product price only, not to shipping costs;
The coupon cannot be combined with other coupons, promotions, or sale prices;
The coupon is single-use and non-transferable;
The coupon is valid for 30 days from the date of issue;
The wrong-size item does not need to be returned and remains with the customer;
The request must include the order number and, when requested, photos of the item and of the size label.

5. Store Credit Coupons

Store credit coupons are the standard compensation method at Fan Zone. They are:

Issued by email to the address used in the original order;
Usable on future purchases at Fan Zone;
Subject to the terms and expiration date communicated at the moment of issuance;
Of non-transferable and non-redeemable-for-cash value.

6. Non-Eligible Claims

The following are not eligible for return, replacement, or store credit:

Products showing signs of use, washing, or wearing;
Products damaged by misuse, improper care, or normal wear and tear;
Products personalized correctly according to the information confirmed in the order;
Products ordered in the wrong size by the customer (covered by Section 4 instead);
Products returned without prior written authorization from our support team;
Claims submitted after the reporting window in Section 7;
Claims without an order number or proof of purchase.

7. Reporting Windows

Defects, personalization errors, and incorrect items must be reported within 7 days of the delivery date, accompanied by clear photos of the issue.

Requests received after this window will be declined.

8. Shipping Costs

Original shipping costs are non-refundable.

In cases 3.1, 3.2, and 3.3, Fan Zone covers the shipping of the replacement item. Return of the affected item may be waived at our discretion when photo evidence is sufficient.

In the wrong-size situation described in Section 4, no shipping is involved, since the item remains with the customer.

9. How to Request Support

Send an email to fanzonejerseys@outlook.com including:

Your order number;
The full name used in the order;
A description of the issue;
Clear photos of the product and, when relevant, of the size label and packaging.

Our team will review the request and reply within 2 business days. Do not ship any item back before receiving written authorization, as unauthorized returns cannot be processed.

10. Contact

For return requests, order support, or questions about this policy:

Email: fanzonejerseys@outlook.com